To get paid, you just need to share three details with your customer:
IBAN | You'll find it on your dashboard and under Accounts — use the «copy» button to avoid typing mistakes. |
BIC | PAYVBEB2XXX (only needed for transfers from outside the SEPA area or older banking systems). |
Account name | Your company's exact registered name. |
When does the money arrive?
SEPA transfers usually arrive within 1 business day; instant transfers take just a few seconds, any time of day. As soon as the payment lands, you'll see it right away in your transactions and get a push notification on your phone.
Why a payment might show as «under review»
Some incoming payments are briefly held for a security check (this can happen with unusual amounts or new senders): the amount will appear with a lock icon and unlock once the check is complete. This is there to protect you, not a problem with your account.
💡 Still waiting for a transfer that hasn't arrived? After 2 business days, ask the sender for the transfer receipt (it contains a code called TRN) and send it to us via Messenger: with that code, we can track it down.