You need it for in-store payments and withdrawals. From the card details, tap «Receive PIN»: you'll get it in a secure way. Never write it in chat or in support tickets — and we will never ask you for it.

Can't find your card but think it's at the office? Tap «Block»: from that moment on, no payment will go through. Found it again? Tap «Reactivate» and everything goes back to normal. Blocking and reactivating is free and instant: use it without worry.

If your card is truly lost or stolen, use «Terminate» and choose the reason (lost, stolen, destroyed). The card will be closed forever — no one will be able to use it anymore — and you can immediately create a new one from «New card».

Your money is safe: the balance is held in the Cards Account, not on the card itself. Closing a card doesn't touch a single cent.

1. Block the card right away. 2. Message us on Messenger with the date and amount of the transaction: we'll check it and, if needed, start a dispute.