Terms and Conditions IperMoney Business

Terms and conditions IperMoney Business Account

1. WHO WE ARE

First Digital Trade Europe UAB, a company registered under number 306129492 and with its registered office in Vilnius, Lithuania. Authorized by the Central Bank of Belgium as Agents of the electronic money institution Paynovate SA with code PAYNLTA000003 Our goal is to offer you advanced, secure and easy-to-use payment services to simplify the management of your daily finances. You can contact us at any time by email at [email protected] .

The IperMoney brand

IperMoney ("IperMoney .com") is a trademark owned by First Digital Trade Europe UAB. For assistance or questions, our customer service is available at contact@IperMoney .com .

Services offered

First Digital Trade Europe UAB provides you with the software platform that allows you to create and manage your IperMoney account, ensuring that payment services are always available and running smoothly. Regulated banking services and the issuance of electronic money processed by Paynovate SA (hereinafter, "Paynovate"), registered with the National Bank of Belgium as an electronic money institution with its registered office at 18 des Colonies street in 1000 Brussels, (registration number 0506.763.929). For more details, you can visit their website at www.paynovate.com

How does that work

Your IperMoney account can be activated and managed conveniently online through our official website or through the mobile app, available for iOS and Android devices. This allows you to have complete control of your finances wherever you are, easily and securely.

2. SERVICES OFFERED

2.1. Accounts and payments

2.2. Identity verification (KYC)

The identity verification process is managed by First Digital Trade Europe UAB under the supervision of Paynovate SA, ensuring that all transactions comply with anti-money laundering (AML) and customer identification regulations. The data collected for the purpose of identity verification will be kept for a period of 5 years from the closure of the account, as required by current legislation. Failure by the user to comply with KYC requirements could result in the account being blocked and reported to the appropriate authorities.

2.3. Top-ups and payments

3. OUR PARTNERS

To provide a complete and secure service, First Digital Trade Europe UAB works with the following partners:

Any changes or additions to partners will be updated regularly without the need for explicit notification to users. These Terms and Conditions solely govern the relationship between you and First Digital Trade Europe UAB and not the relationship with our partners, which is governed by each provider's respective terms and conditions.

4. SCOPE OF THESE TERMS

4.1. Application of the Terms and Conditions

These Terms and Conditions govern the opening, use and closure of the Royal Card account, as well as the access and use of all related payment services described herein. These Terms and Conditions, together with any additional terms applicable to specific services, constitute the entire agreement between you and First Digital Trade Europe UAB. We recommend that you print or download a copy of these Terms of Use for future reference. The updated Terms of Use are always available on the IperMoney website: www.ipermoney.com

4.2. Acceptance of Terms

By activating your IperMoney account, you confirm that you have read, understood and accepted these Terms and Conditions. It is essential that you read them carefully before activating your account, as their acceptance represents a legally binding contract between you and First Digital Trade Europe UAB. If you have any questions or concerns about the Terms and Conditions, please contact our customer service team before proceeding.

4.3. Additional Terms and Conditions

Depending on the specific services you choose to use, such as issuing debit cards, international transfers, or paying via Apple Pay and Google Wallet, you may be asked to agree to additional terms and conditions provided by our partners, including Paynovate SA, Sumsub, Epay, FlowPay. These additional terms, which may be explicitly referred to when activating specific services or during their use, are an integral part of this contract. In the event of a conflict between these Terms and Conditions and the Additional Terms and Conditions, the Additional Terms and Conditions shall prevail to the extent of the specific service.

5. DEFINITIONS

For the sake of clarity and understanding within these Terms and Conditions, the following terms shall have the meanings specified below:

6. HOW TO READ AND INTERPRET THESE TERMS

6.1. Clause titles

The clause titles in these Terms and Conditions are used for convenience only and shall not affect the interpretation or meaning of this Agreement.

6.2. Interpretation of terms

Any reference to the terms "including", "including", "for example" or similar expressions shall be construed as illustrative and not limitation. Therefore, any example provided must not limit the general meaning of the term, description, definition, phrase or expression to which it refers.

6.3. Singular and plural

Unless the context requires otherwise, words in the singular include the plural and vice versa.

6.4. Regulatory references

A reference to a law, statutory provision or regulation includes any amendment, extension or reformulation of such statute or provision, as well as any subordinate legislation enacted from time to time pursuant thereto.

7. HOW TO OPEN A REAL CARD ACCOUNT

7.1. Account Registration

To start using our payment services, you must first register a real card account. This can be done via our website or mobile application. During registration you will be asked to agree to these Terms of Use and our Privacy Policy. You must have the legal capacity to agree to these terms. Additional terms and conditions may apply for additional services and you must accept them separately.

7.2. Age requirements

To be able to open a real card account, you must be at least 18 years old. By registering an account, you confirm that you are of the required legal age. We reserve the right to request proof of your age at any time to verify your eligibility to use our services.

7.3. Number of accounts

As a rule, you can only open one IperMoney account in your own name, unless explicitly approved by us for additional accounts.

7.4. Legal Compliance in Your Country

You can only open a real card account if it is legal to do so in your country of residence. By opening an account, you represent and warrant that the opening and use of your account does not violate any applicable local law or regulation. You will be responsible for any losses incurred by First Digital Trade Europe UAB as a result of your breach of this clause.

7.5. Accuracy of information

All information provided during the registration process and at any time thereafter must be accurate, complete, and truthful. It is essential that you inform us promptly of any changes to your personal information.

7.6. Use of payment methods

The payment methods associated with your account can only be used if you are the designated owner of those methods. We take the security and legality of transactions very seriously; Any attempt to add a payment method that you are not the owner of will be considered fraudulent.

7.7. Compliance with anti-money laundering legislation

To comply with anti-money laundering, terrorist financing and other applicable laws (such as Regulation (EU) 2015/847), we are required to collect and retain proof of your identity. If you do not provide the required documentation promptly, we may not be able to accept your payment instructions or provide you with our services.

8. HOW TO MAINTAIN YOUR BUSINESS ACCOUNT

8.1. Updating information

It is your responsibility to ensure that the information associated with your HyperMoney Business Account is accurate and up-to-date at all times. If the information is incorrect or out of date, you may suffer losses for which we will not be liable. We reserve the right to ask you at any time to confirm the accuracy of your information and to provide documents or other evidence to verify such information.

8.2. Consequences of failure to provide information

If you do not provide us with the required evidence or documents within a reasonable time, we may not be able to accept payment instructions or continue to provide our services to you. This is necessary to ensure the security and regulatory compliance of your account.

9. HOW OUR SERVICES WORK

9.1. Issuance and management of electronic money

As part of our Services, IperMoney, in collaboration with our authorized EMI (Electronic Money Institutions) partners, will issue electronic money when we receive a deposit of money from you. Such Electronic Money will be stored securely and may be redeemed in accordance with your instructions or in accordance with these Terms and Conditions.

9.2. No financial advice

Our Services do not include the provision of financial, tax, or investment advice. We do not offer any recommendations or advice regarding currency transactions, taxation, financial markets or other similar matters. Decisions about how you use our services are entirely at your discretion.

9.3. Changes and Improvements to the Services

We reserve the right to change or improve our Services from time to time. We will notify you of new products or features as soon as possible and, if necessary, ask for your consent to use them. Use of new products or services may require you to agree to additional terms and conditions.

9.4. Availability of products and services

The availability of our products and services depends on various factors, such as your country of residence, your nationality and the coverage of our partners. While we do our best to make our Services available to a wide audience, there may be objective reasons why we do not offer them in some cases. IperMoney will not be responsible if a service is not available for these reasons.

9.5. Treatment of funds

When we receive money from you, these funds will be deposited by our authorized partners into a safeguarded account, separate from the company's operating accounts. In return, we will issue electronic money for the corresponding value.

9.6. Protection of funds

Your funds are protected and deposited in safeguard accounts and will not be used for any other purpose. In the unlikely event of the insolvency of the company or our partners, your E-Money will be protected in accordance with applicable regulations.

9.7. Differences between e-money and bank deposits

It is important to understand that Electronic Money differs from traditional bank deposits: (i) Neither we nor our Partners use your funds for investments or loans to third parties. (ii) Electronic Money does not generate interest.

9.8. Duration of holding electronic money

You can hold e-money in your account indefinitely. However, if you do not use your account for an extended period, we will do our best to contact you and facilitate the redemption of your e-money and the return of the corresponding funds. If we can't contact you, we may redeem and transfer the funds to the last payment method you used, minus any costs incurred.

9.9. Liability for transfer errors

We won't be responsible if you send money to an incorrect account. It is your responsibility to ensure that your payment information is correct before confirming any transaction.

9.10. Accepted Deposit Methods

We do not accept cash deposits, deposits from third parties, or checks. We only accept electronic transfers of funds to our bank account. Account details will be provided to you during the transaction or upon request.

10. HOW TO KEEP YOUR REAL CARD ACCOUNT SECURE

10.1. Protection of login credentials

It is your responsibility to take all necessary measures to maintain the security of your IperMoney account password and any other security features (such as access or authentication codes). Never share this information with anyone. IperMoney will never ask you to provide your password or other security credentials, either directly or through third parties. If you receive a message or visit a website that asks for your password or other security data and is not associated with the official IperMoney website or one of our payment gateways, please report the incident to our customer service immediately.

10.2. Strong Customer Authentication (SCA)

In accordance with PSD2 (Payment Services Directive 2), IperMoney implements Strong Customer Authentication (SCA) to ensure the security of your transactions. This means that when you make certain transactions, such as logging into your account or making payments, you'll be asked to confirm your identity using at least two of the following three elements:

SCA provides an extra layer of protection, reducing the risk of unauthorized access to your account and ensuring that only you can perform sensitive trades.

10.3. What to do in case of compromise

If you suspect that your IperMoney account, login credentials, password or any other security element has been lost, stolen, compromised or used without authorization, we recommend that you change your password immediately. Also, please contact us without delay using the contact details on our website to let us know about the situation.

10.4. Proactive security measures

To protect your account, HyperMoney may temporarily suspend your account or restrict certain features for reasonable security reasons, such as suspicions of unauthorized or fraudulent use. If we take these measures, we will inform you of the reason and duration of the suspension or restriction before or immediately after implementation, unless the law prohibits us from doing so or such notification compromises safety.

10.5. Security of your email account

Your email address is a key element in the security of your IperMoney account, as it can be used to reset your password and to communicate important information about the security of your account. Take all necessary precautions to ensure that your email account is secure and only accessible to you.

10.6. Use of public or shared devices

If you log in to your IperMoney account from a public or shared computer, please ensure that your login details are not stored by your browser, cached or otherwise recorded. This will reduce the risk of your information being used by unauthorized persons.

11. HOW TO CLOSE YOUR REAL CARD ACCOUNT

11.1. Voluntary closure of the account

You can close your IperMoney account at any time by contacting us through the support channels indicated on our website. Closing your account is a simple process, the cost is 50 euros and it cannot be closed in case of negative balances.

11.2. Expenses after closure

While closing your account is free, please note that any fees related to managing inactive accounts may continue to apply after your account is closed. This provision remains valid even after the termination of the relationship between you and Carta Reale.

11.3. Withdrawal of residual funds

If your real card account has a positive balance at the time of closure, we will ask you to withdraw these funds within a reasonable period of time. During this time, your account will only remain accessible to allow you to withdraw your remaining balance.

11.4. Pre-Withdrawal Security Checks

Before authorizing the withdrawal of your funds, including the refund of any funds after the account has been closed, we reserve the right to carry out the necessary checks to ensure compliance with regulations against money laundering, terrorist financing, fraud or other illegal activities.

11.5. Concluding recommendations

To avoid any inconvenience, we recommend that you recover or spend all available funds in your IperMoney account as soon as possible before proceeding with the closure of the account. This way, the process will be easier and faster.

12. PROHIBITED TRANSACTIONS

12.1. Types of prohibited transactions

It is strictly forbidden to use your real card account to attempt to carry out transactions relating to the sale or supply of certain goods and services, including:

IperMoney reserves the right to add other categories of prohibited transactions by updating these Terms or by posting an acceptable use policy on our website.

12.2. Illegal Gambling

It is prohibited to make or receive payments related to illegal gambling services, such as illegal sports betting, casino games, and online poker. If we believe that you have used your IperMoney account for these activities, we may suspend or close your account, cancel the transaction and report the activity to the relevant authorities. Please note that this list is not exhaustive and it is your responsibility to ensure that you do not use our services for transactions that are illegal in your jurisdiction.

12.3. Geographical restrictions

You may not use our services if you reside in certain countries. The availability of IperMoney services may be limited based on our partnerships or local regulations. We reserve the right to discontinue or restrict services in specific countries without notice.

12.4. Illegal use of the account

It is strictly forbidden to use the real card account for illegal purposes, including fraud, money laundering, or other illegal activities. IperMoney will investigate and report any suspicious activity to the appropriate authorities. In the event of a breach, we may withhold the remaining funds to cover outstanding expenses arising from such activities.

12.5. Consequences of violations

If the user conducts or attempts to conduct prohibited transactions, IperMoney reserves the right to:

In addition, you will be subject to possible legal action by the competent authorities for violations of applicable law. Reporting to the authorities could result in criminal investigations and sanctions, including confiscation of funds and other legal measures.

12. FEES

12.1. Fee structure

The fees applicable to your IperMoney account depend on various factors, including:

The applicable fees will be clearly communicated to you prior to the commencement of any business relationship with us, so that you can have full transparency of costs. The current rates are available in a summary table that can be consulted at the following link: https://help.ipermoney.com/en/articles/10598230-ipermoney-cost

12.2. Currency Conversions

If your transactions involve different currencies, they may be subject to currency conversions. The applicable fees and exchange rates will be communicated to you prior to the completion of the transaction so that you can make informed decisions.

13. YOUR PERSONAL DATA

13.1. Consent to data processing

You expressly consent to the access, processing and storage of any personal information provided by you, which is necessary to provide our services. This consent does not affect our rights and obligations under data protection laws. If you decide to withdraw this consent, you can do so by closing your IperMoney account. If we do so, we will cease using your data to provide services to you, but we may continue to process it for other legitimate purposes, such as complying with legal obligations, including keeping transaction logs for 5 years after your account is closed.

13.2. Your data protection rights

In accordance with the GDPR, you have the right to:

You can exercise these rights by contacting our Data Protection Officer (DPO) at [email protected]. If you believe that the processing of your personal data violates the law, you have the right to lodge a complaint with the competent supervisory authority.

13.3. Privacy Policy

For further details on how we collect, manage, store and transfer your personal data, please see our Privacy Policy available on our website. This policy provides a full description of our personal data practices and your rights in this regard.

14. OUR RESPONSIBILITIES AND YOUR RIGHTS

14.1. Limitation of shared liability

If both IperMoney and another party (such as a payment service provider) are both liable to you for the same matter, our liability will be limited to our share of fault, determined based on our contribution to the cause of the loss. Our liability will not be increased by your inability to recover from the third party or any limitations of liability that you may have agreed with such third party. Our liability shall be limited to what it would have been if such limitations had not been present and/or if the other party had paid its share of the liability.

14.2. Exclusion of indirect losses

Royal Card will not be liable for any indirect or consequential losses, such as loss of profit, loss of business, or damage to reputation. In addition, we will not be liable for any losses arising from our compliance with legal and regulatory requirements, unless such losses are caused by willful misconduct or gross negligence.

14.3. Non-excludable liabilities

Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

14.4. Limitation of our obligations

Our obligations under these Terms of Use are limited to providing you with software that enables you to access your e-money account and related payment services. We do not warrant or endorse the quality, safety, or legality of goods or services provided by third parties, and we are not responsible for any defects or problems relating to such goods or services.

14.5. Taxation

Royal Card will not be responsible for determining or paying any taxes, duties or other charges arising from your use of your Royal Card account or the services provided by us or our partners. It is your responsibility to ensure that you comply with applicable tax regulations.

14.6. Proportional liability

If you suffer a loss, cost or expense ("Loss") for which IperMoney would be jointly and severally liable with a third party, our liability will be limited to our proportionate share of fault. This proportion will be determined based on our contribution to the cause of the Claim, agreed upon by all parties concerned or, in the absence of agreement, determined by a competent court. In no event shall our liability exceed what is deemed fair and proportionate to our share of fault.

15. ACCOUNT TERMINATION AND SUSPENSION OF SERVICES

15.1. Closing the account with a real card

IperMoney may decide to close your IperMoney Account or to discontinue any of the associated services by giving you at least two months' prior written notice. Similarly, you have the right to close your account at any time without the need to give notice.

15.2. Immediate termination or suspension

IperMoney may immediately suspend or close your account without notice if:

(i) You fail to comply with any of the terms of these Terms of Use or any other agreement governing specific services.

(ii) Violassi or IperMoney suspect that you are violating a law or regulation applicable to our services.

(iii) Royal Card has reason to believe that you are involved in fraudulent activities, money laundering, terrorist financing or other illegal activities.

(iv) Treat Royal Charter or its representatives in a harassing, obscene, rude or offensive manner.

If your account is terminated or suspended immediately, we will promptly notify you of the reason for our decision and provide you with the means to file any appeal or dispute, unless prohibited by law.

15.3. Suspension for security reasons

IperMoney may suspend your account without notice if:

(i) Believes that your account has been compromised or that there are security issues.

(ii) You suspect that your account has been used without your permission or fraudulently.

After suspending your account, IperMoney will quickly notify you unless the law prevents it from doing so.

We reserve the right to update these Terms of Use or other terms relating to our services. If this is the case, we will notify you by following the steps outlined here.

We will notify you by email at the address you have registered with your IperMoney account if there are any changes to the Terms.

We will notify you of the changes as soon as possible, but always at least one week before the new Terms come into effect.

If you do not agree with the changes, you can object within 14 days of receiving notification of the new conditions. If you do this, the new conditions will not apply to you, but this will mean that your IperMoney account will be closed without penalty.

We usually communicate with you via email. For this reason, it is important to maintain a valid email address and check it regularly for any messages from us. Sometimes our emails may contain links to other communications on our website.

We will never send you emails with executable files or links to executable files. If you receive such an email, delete it immediately without opening it. If you have any doubts about an email, please contact us to be sure.

We will communicate with you in English and also accept English communications from you.

In addition to email, we can contact you via chat, letter, phone or, if you use mobile services, also by SMS.

You can always contact us by sending a message to our customer service. You can find all the contact details on our website.

If you have a problem with us or our services, we encourage you to contact our customer service team first and let us know clearly that it is a complaint. This helps us understand that your request is important. If you think we haven't met your expectations, you can also email us at [email protected].

To learn more about how we handle complaints, response times, and next steps, you can check out our complaints brochure available on our website.

IperMoney may transfer the Contract to another company at any time. In such a case, we will give you adequate notice. If you do not wish to continue with the Contract after the transfer, you must notify us within two weeks. If you do not notify us within this period, you agree to the transfer of the Agreement. Your rights will not change as a result of this transfer.

You may not transfer the Agreement to any third party. However, your right to withdraw from the Agreement remains unaffected as described in clause 18.

20. Rights and responsibilities of users

20.1. Restricted rights for users

20.2. My Account

21. Governing Law

21.1. Applicable law

22. Dispute Resolution

22.1. How we handle disputes

23. Validity of clauses

23.1. Severability of clauses

If any part of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that part shall be severed from the remainder of the Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.